We are committed to preserving your privacy and safeguarding your sensitive information. We conduct our business in compliance with the People's Republic of China Network Security Law and have implemented additional measures to protect your personal information.
1. Consent to collection, usage, disclosure and/or processing
1.1. collect, use, disclose and/or process Customer Information about you that you had previously provided to the Group, that you now provide to the Group and/or that you may in future provide to the Group for the purposes set out below; and
2. The ways through which we collect your personal information
We may collect your personal information when you:
2.1. subscribe to our services;
2.2. open a 1905 GO Account;
2.3. use the 1905 GO App and other related products or services;
2.4. purchase, receive or retain 1905 GO membership;
2.5. sign up for alerts or newsletters;
2.6. contact us with a question or request for assistance;
2.7. visit our website, including but not limited to information collected in relation to cookies, pixel tags, Flash cookies or other local storage stored on your computer or other devices (if applicable).
3. The information that we collect
The information that we collect depends on the products and services that you use and/or subscribe to. Here are some key examples:
3.1. your Customer Information: this includes your name, email address, and telephone number, as well as service-related information such as bank and credit card details, your 1905 GO-approved devices identification and IP address;
3.2. your interaction with us: emails or letters you send to us or other records of any contact you have with us;
3.3. your 1905 GO Account information: your Credentials, and the subscription services you use or other details related to your 1905 GO Account;3.4. information on your use of our services: feedback on the 1905 GO App and the degree of seamlessness that you enjoy when you use the 1905 GO App;
3.5. your preferences: this is based on what you share with us on how you would like to be contacted, and your preferred products and services; and
3.6. information from other organizations: these organizations include fraud-prevention agencies, business directories, credit reference agencies or individuals we believe you have authorized to provide your personal details on your behalf.
4. How we use, disclose and/or process your information
We may use, disclose and/or process your information for:
4.1. the provisioning and administration of services, so as to enable us to:
4.1.1. open a 1905 GO Account for you;
4.1.2. process your orders and activate or deactivate our services;
4.1.3. offer rewards and promotions, and share promotional benefits and loyalty programs which you may qualify for;
4.1.4. provide updates, offers, invitations to events and deliver relevant targeted advertising, including through email, voice and SMS (or other text messaging platforms) with your prior consent or if otherwise permitted under local laws and regulations.
4.1.5. enable us to process bills and payments;
4.1.6. respond to enquiries and requests from you or people you have authorized;
4.1.7. inform you about service upgrades and updates; and
4.1.8. provide directory assistance in relation to the 1905 GO App;
4.2. market research, network and service enhancement, so as to enable us to:
4.2.1. conduct market research and customer satisfaction surveys to improve our customer service; develop new products, as well as personalize the services we offer you; and
4.2.2. perform market analysis;
4.3. audit, accounting or legal compliance, credit checks and solvency purposes;
4.4. any takeover, amalgamation, merger, or acquisition of the Company, whether potential or not;
4.5. circumstances where the personal information is anonymised and aggregated before being shared, such that the information is devoid of any personally identifiable features;
4.6. the mitigation of certain security risks, and in that regard:
4.6.1. inform you of service and security issues;
4.6.2. prevent and detect fraud or other crimes and recover debts;
4.6.3. conduct internal audits;
4.6.4. ensure the safety and security of our properties and systems; and
4.6.5. conduct checks for AML, CFT and related risks; and
4.7. meeting legal, regulatory and other requirements, complying with the Applicable Laws of the People's Republic of China and any other relevant jurisdiction including but not limited to those related to AML and CFT, and providing assistance to law enforcement, judicial and other government agencies.
5. Sharing your information with third party service providers
5.1. business partners and vendors we work with to deliver services you have subscribed to;
5.2. compliance service providers for verification purposes;
5.3. financial institutions for purposes such as facilitating payments (if applicable);
5.4. service providers providing administrative and/or infrastructural support for our services; and
5.5. marketing companies for market analysis purposes (if applicable).
Your information is disclosed to the above only for relevant purposes set out above or in the interest of our customers
6. Retention of your personal information
7. General Information and questions
7.1. Should you have any questions, please feel free to contact us at firstname.lastname@example.org.